Mobile Field Service

The arrival of handheld computers capable of GPRS and 3G has had profound effect on mobile working. One significant area is the management of field-based engineers. A small device can send and receive work instructions, take photos, indicate job status, location and even customer signatures. Almost instantaneous updates mean better scheduling, reporting and flexibility for office based staff. Customers see benefits in service times. Managers can see real point-in-time data.

First Option Solutions has developed a standard field worker system designed to bring all the benefits mentioned above to the management of field-base personnel. Windows Mobile PDA's were selected for availability and low training requirements. An powerful and intuitive browser-based system is deployed for office staff.

Features

• Job Scheduling
• Parts tracking
• Start of Day Checks
• Reporting
• Remote Device Management
• Secure Connectivity
• Ease of Use
• Modular approach allows for system integration
• Hosted Option
• Wide range of devices